Organisational trust and job satisfaction as predictors of healthcare professionals’ organisational citizenship behaviour in Obafemi Awolowo University Teaching Hospital, Ile-Ife, Nigeria

Abstract

This study investigated the role of organisational trust and job satisfaction in Organisational Citizenship Behaviour (OCB) among healthcare professionals (HCPs) in Obafemi Awolowo University Teaching Hospital (OAUTH), Osun state, Nigeria. The study adopted a descriptive survey design. Participants were 612 HCPs (aged 21 to 51 years, M=45.50 years, SD=1.25 years) drawn from OAUTH. With the aid of four research instruments - Socio-demographic questionnaires, OCB Checklist (OCB-C), Organisational Trust Inventory (OTI) and Job Satisfaction Scale (JSS), data were collected using a multistage sampling technique. Data analysed was done by hierarchical multiple regression. Results indicated organisational trust positively predicted OCB but could only explain a 1% variation in HCPs' OCB. Job satisfaction negatively predicted OCB, indicating that increased job satisfaction was associated with reductions in OCB. Both organizational trust and job satisfaction explained 2% variation in OCB. The study concluded that although organisational trust and job satisfaction may not have substantially explained the variation in HCPs’ OCB, the two factors may still play a significant role in their OCB.