Navigating Digital Demands: Resilience, Technostress, and Work-Life Balance Predict Quality of Life Among Insurance Employees in Ibadan, Nigeria.

Abstract

Quality of life (QOL) is an important measure of psychological well-being, physical functioning,
cognitive abilities and social health. With increasing digital demands, insurance workers' quality of life
has gained attention, especially as digitisation alters working hours and work-life dynamics. This study
examined resilience, technostress and work-life balance as predictors of quality of life among insurance
employees in Ibadan, Nigeria. A cross-sectional survey was adopted involving a purposive sample of
246 participants from insurance companies with participants' age ranging between 23 and 65 years (Mage
= 36.87, SD = 8.79 years). Data was collected using the Short Form Health Survey (SF-12), the Brief
Resilience Scale, the Technostress Scale, and the Work-Life Balance Scale. Data analysis was done
using Pearson moment correlation and hierarchical multiple regression. Regression results indicated that
quality of life declined as technostress, work interference with personal life (WIPL), and personal life
interference with work (PLIW) increased. However, it improved with higher resilience levels. This study
revealed the importance of psychological resilience in maintaining quality of life among insurance
employees. Interventions aimed at enhancing the well-being of insurance employees in digitally
demanding environments should prioritise strengthening psychological resilience and reducing
technostress. Supporting employees in building adaptive coping strategies and minimising digital
stressors may contribute significantly to maintaining and improving their overall quality of life.